If you smell gas, safety comes first. Turn off the gas supply if it is safe to do so, do not use any switches or naked flames, and call the National Gas Emergency line on 0800 111 999 immediately. Contact us too, and our Gas Safe registered engineers will attend as quickly as we safely can once the National Grid team has made the property safe.
Emergency Gas Leak Expert
1. Turn off the gas supply at the meter if you can safely reach it.
2. Open doors and windows to ventilate the area.
3. Do not use electrical switches, phones, or naked flames inside the property, a spark can ignite escaping gas.
4. Leave the property and get everyone else out too.
5. Call the National Gas Emergency line on 0800 111 999 straight away, then contact us so a Gas Safe registered engineer can attend and investigate once it is safe.
Emergency Gas Leak Guide
Common signs include a rotten egg or sulphur-like smell, a hissing or whistling sound near a gas pipe or appliance, dead or discoloured plants near an outdoor gas line, unusually high gas bills, or feeling dizzy, nauseous or breathless indoors without another explanation.
If in doubt, treat it as a gas leak. Call the National Gas Emergency line on 0800 111 999 first, then reach us for a follow-up safety check and any repair work needed, such as a Gas Safety Certificate once the property has been made safe.
COMMON WARNING SIGNS
Any of the following should be treated seriously and acted on straight away, not left until later.
The classic sign of a gas leak, added deliberately so it is noticeable.
Can indicate gas escaping under pressure.
Outdoor plants near a gas line can die off if gas is leaking underground.
Can point to gas escaping somewhere in the system.
Leave the property and get fresh air immediately if this happens.
Can be a sign of incomplete combustion and possible carbon monoxide risk.
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Based in St Albans, we cover all AL postcodes and the surrounding towns and villages. For a suspected gas leak anywhere, call the National Gas Emergency line on 0800 111 999 first, then contact us.
Not on the list? Give us a call anyway. If you’re nearby, we’ll do our best to get to you.
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FAQ
Turn off the gas supply at the meter if you can safely reach it, open windows and doors, do not use any switches or naked flames, and leave the property. Call the National Gas Emergency line on 0800 111 999 straight away.
Call the National Gas Emergency line on 0800 111 999 first — they will attend and make the property safe. Contact us as well, and we can attend afterwards to investigate the cause and carry out any repair needed.
For the immediate emergency, the National Grid team responds first. Once the property has been made safe, we aim to attend as quickly as we safely can to investigate and repair the fault.
We will always give you a clear price before any work starts, so there are no surprises on the invoice.
Yes, all our engineers are Gas Safe registered, so any repair work or Gas Safety Certificate is carried out to the correct legal standard.
If you smell gas, call the National Gas Emergency line on 0800 111 999 immediately. Once your home has been made safe, our Gas Safe registered engineers can investigate the cause and carry out any repair needed.
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